You measure store transactions. But you miss the conversations that drive them.
Your systems show what sold, where, and by whom, but not what customers wanted, why some conversations converted, or why others didn’t. Clunaro analyzes customer conversations to reveal missed sales, customer needs, and where your team can improve.
You know what sold. You don’t know why you didn’t sell more.
- You see the results. Not the reasons. Your systems track sales and staff performance, but not the conversations that drive them.
- The customers who leave are invisible. Someone who asked, was advised and walked out never becomes a row in any report.
- Coaching depends on who happened to be watching. A manager can stand beside a handful of conversations a week; everything else goes unseen.
See what’s actually happening inside the sales process
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Demand & conversion by need
What customers came in to solve, and where those conversations convert or drop off.
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Sales techniques of top performers
See what your best people consistently do differently.
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Why sales are lost
Understand customer objections, salesperson mistakes, and the moments that send a customer out the door.
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How the advice is actually given
Whether the questions were asked, the options explained, and a recommendation made.
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What customers want
Capture needs, preferences, priorities, product feedback, and emerging trends.
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Competitor intelligence
See who customers compare you with and what they say about them.
Better conversations. Better floor performance.
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Coach every salesperson with real evidence
Show exactly where each person can improve, based on real customer conversations.
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Replicate what top performers do
Identify the behaviors that drive better results and spread them across the team.
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Spot the sales you were losing quietly
See where customers walk away, where add-ons are never raised, and which locations are underperforming.
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Hold service standards to every conversation
Check the welcome, the discovery and the handover across all of them, not across one mystery shop a month.
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Capture the voice of the customer
Turn thousands of conversations into continuous insight on needs, preferences, objections, and competitors.
Built to help you sell, not judge you
- Get credit for what you do well. Great sales behaviors become visible, not just the final number.
- Help where you need it. Get coaching on the specific skills and moments that matter.
- Learn from the best. Top-performing conversations become practical examples for the whole team.
- The button is yours. You control when recording starts and stops.