You know what sold. You don’t know what almost did.
Your BI shows what sold, by store, category, brand, and salesperson, but not what customers wanted, why they walked away, or what could have changed the outcome. Clunaro analyzes customer conversations to reveal missed sales, customer needs, and where your team can improve.
You know what sold. You don’t know why you didn’t sell more.
- You see the results. Not the reasons. Your systems track sales and rep performance, but not the conversations that drive them.
- Coaching and training are limited. Coaching varies by manager, personalization is limited, and expert training is expensive and infrequent.
- Execution is still reactive. You often discover too late that a promotion underperformed or merchandising missed the mark, instead of hearing customers’ reactions as they happen.
See what’s actually happening inside the sales process
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Demand & conversion by category
See what customers are shopping for and where conversations convert or drop off.
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Sales techniques of top performers
See what your best reps consistently do differently.
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Why sales are lost
Understand customer objections, salesperson mistakes, and the moments that cause customers to walk away.
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Promotions & loyalty execution
See whether promotions and loyalty programs were offered, and understand customers’ reactions or objections.
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What customers want
Capture needs, preferences, priorities, product feedback, and emerging trends.
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Competitor intelligence
See which retailers customers compare you with and what they say about them.
Better conversations. Better store performance.
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Coach every salesperson with real evidence
Show exactly where each rep can improve, based on real customer conversations.
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Replicate what top performers do
Identify the behaviors that drive better results and spread them across the team.
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Improve promotion and loyalty execution
See whether promotions and loyalty programs are offered, how customers react, and where execution breaks down.
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Spot missed sales opportunities
See where customers walk away, where add-ons are missed, and which categories or stores are underperforming.
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Capture the voice of the customer
Turn thousands of conversations into continuous insight on needs, preferences, objections, and competitors.
Built to help you sell, not judge you
- Get credit for what you do well. Great sales behaviors become visible, not just the final number.
- Help where you need it. Get coaching on the specific skills and moments that matter.
- Learn from the best. Top-performing conversations become practical examples for the whole team.
- The button is yours. You control when recording starts and stops.